Privacy Policy - First Surfboards Ireland

The purpose of this policy is to be transparent to our customers about how we use any information obtained through this website (http://www.firstsurfboards.com) and comply with applicable data protection and privacy laws. First Surfboards are committed to protecting users’ privacy in every way possible and collect no personally identifying information aside from that which is deemed necessary to provide our customers with a quality service.

 

We require a name, email address, billing address and telephone number from customers that order from us. This information is essential for us to be able to ship the product and communicate with customers when necessary. We use email as our primary method of communicating with our customers, however, in rare cases we resort to contacting customers by telephone if this avenue fails. Your shipping address and telephone number will be disclosed to our couriers as this is essential to providing as prompt and efficient a delivery as possible. Under no circumstances (excepting where required by law) will we disclose any of this information to any other third party without prior consent.


First Surfboards uses Google Analytics to monitor the usage of this website and analyse how customers interact with it. We collect and analyse this data to improve users’ experience of the site by fine-tuning its architecture.  Non-personal  information collected this way may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the Operating System and the Internet Service Providers utilized and other similar information. This tool uses ‘cookies’ to collect visitor behaviour infomation. All data collected are anonymised by Google and we collect no personally identifying data in this manner. First Surfboards will not share the results of these analyses with any third party. Users may set their browser to refuse cookies and their ability to use the site will not be compromised.


First Surfboards Ireland use PayPal to process our orders to provide maximum security for our customers. Your credit card details are never revealed to our company and are processed using PayPal’s world recognised encrypted security system. PayPal have their own clear privacy policy regarding the information that they require. This website contains links to other sites that are not controlled by First Surfboards in the 'links' section. We are not responsible for the privacy practices of these sites and encourage visitors to these to read their individual privacy policies if they are concerned. Browsing on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

 

First Surfboards are commited to providing quality products and excellent customer service. Customers who buy a surfboard from us may be contacted after a period has passed via a once-off e-mail to (optionally) answer a few questions about their experience of our products.

 

If you have any enquiries about our Privacy Policy or require additional information, please do not hesitate to contact us using the contact form, telephone number or address included in the 'Contact First Surfboards' section of this website. First Surfboards has the discretion to update this policy at any time - if and when we do, we will  revise the updated date at the bottom of this page. By using this site, you signify your acceptance of this policy

Last updated 01/06/2012